Software is only as good as how well it is understood and utilized. To this end, a staff well trained on your system investment is your organization’s greatest asset. CCC offers a wide variety of training options to assist your staff in utilizing your software to the best of its’ ability. In addition, when facing challenging turnover times, CCC is here to help pick up the slack with the training necessary to help those in need. When everyone in your office understands and knows how to use your software to its fullest potential, you can rest assured that you are getting the most out of your investment.

Beginner Front Desk
Wednesday, April 24th 2019, 9:00 a.m. MST
The Beginner Front Desk webinar is designed for staff members who are new to desk operations or who need a refresher on the functions of desk operations. In this webinar, users will learn how to search for and create a record, execute transactions including membership and program sales, take payments, and other basic point of sale functions.
Basic Program Setup
Wednesday, May 8th 2019, 9:00 a.m. MST
The Basic Program Setup webinar is designed for program directors and/or program administrators who are new to CCC program setup or for someone who is interested in a refresher on CCC best practices for setting up a new program. In this webinar we will go over the Program Maintenance fields which are necessary to create a new program.
Child Care Program Setup
Wednesday, May 5th 2019, 9:00 a.m. MST
The Child Care Program Setup webinar is designed for staff members who are familiar with the basics of program setup and are looking to learn how to set up a basic childcare program. This webinar will include an overview of setting up a basic weekly/monthly frequency childcare program, including daily registration. Please keep in mind that each association may not be set up exactly the same as this webinar will cover. Participants may need to contact the Customer Resource Center with specific questions concerning their association’s child care process.
Advanced Program Options
Wednesday, June 5th 2019, 9:00 a.m. MST
The Advanced Program Options webinar is designed for staff members who are familiar with the basics of program setup and want to explore the more advanced options available. This webinar will include a review on some of the less frequently used program settings. Settings covered in the Basic Program Setup Webinar will not be covered here. .
General Ledger Merging Transactions Training
Wednesday, June 19th 2019, 9:00 a.m. MST
This webinar will provide a brief overview of the most commonly run campaign reports: Campaign Detail Report, Campaign Summary Report, Campaign Pledge History Report, and Pledge Balance Report. If time permits, we will also review the Gift Club Report.
2019 New Release Webinar
Wednesday, April 10th 2019, 9:00 a.m. MST
The General Ledger Merging Transactions Training webinar is intended for staff who already have an understanding of CCC’s General Ledger functionality. Participants will learn about the flow of transactions into the G/L, including the options that merge the transactions from other modules. Also covered is how to create new and change existing transactions.
2019 Camp Doc Demo
Wednesday, April 17th 2019, 9:00 a.m. MST
In this Webinar, you will see a demonstration of the CampDoc software system and its integration with CCCTIME™. This will include the features of CampDoc and how it can be utilized with CCC. Presenters are James from CCC, and Dominic and Caroline from CampDoc.
Child Care Registration & Record Maintenance Training
Wednesday, July 10th 2019, 9:00a.m. MST
The Child Care Registration & Record Maintenance Training webinar is designed for staff members who will be managing child care participant records. In this webinar, participants will receive a basic overview of child care registration and record maintenance, as well as application of Scholarship, Employee Benefits, 2nd Parent, and 3rd Party. Please keep in mind that each association may not be set up exactly the same as this webinar will cover. Participants may need to contact the Customer Resource Center with specific questions concerning their association’s child care process.
Pledge Management Training
Wednesday, July 24th 2019, 9:00a.m. MST
The Pledge Management Training webinar is designed for staff members who are new to entering pledges and pledge payments or are looking for a refresher. This webinar follows this process from entry to posting. Also discussed is interfacing the transactions with the General Ledger. This Webinar is recommended for associations who are currently using FundTIME for fund development. It will not cover the required setup necessary to begin using FundTIME.
Payroll End of Year- W-2 Processing
Wednesday, December 5th 2018, 9:00 a.m. MST
This webinar is designed for users who have expertise in payroll processing and quarter-end processing. Participants should have an understanding of the overall requirements the payroll department has in reference to Federal, State and Local filings as well as W-2 processing. This webinar will provide an overview of the CCCW2 Image software installation, plus the files needed for W-2s and how to copy them from the CCC server to your PC. Helpful tips and a general discussion will also be included.
Advanced Front Desk Training
Wednesday, August 7th 2019, 9:00a.m. MST
The Advanced Front Desk Training webinar is ideal for staff members who would like to have a greater understanding of advanced desk processes. In this Webinar, users will learn how to use all front desk function keys as well as other advanced features. Features covered in Beginner Front Desk will not be covered here.
Select/Ad Hoc Reporting Training
Wednesday, August 21st, 9:00 a.m. MST
Select/Ad Hoc Reporting webinar is designed to provide beginners and advanced users with the knowledge needed to query the databases and create user defined reports. In this webinar, participants will learn tips for identifying how data is stored in CCC so that they can more effectively enter appropriate database query criteria, as well as, effective ways to get the data into a useable csv format.
Child Care Billing & Drafting Training Webinar
Wednesday, September 4th, 9:00 a.m. MST
The Child Care Billing & Drafting Training webinar is designed for staff members who are familiar with the basics of child care registration and record maintenance. In this webinar, participants will learn billing and drafting best practices in CCC. Please keep in mind that each association may not be set up exactly the same as this webinar will cover. Participants may need to contact the Customer Resource Center with specific questions concerning their association’s child care process.
Accounts Payable Training Webinar
Wednesday, September 18th, 9:00 a.m. MST
The Accounts Payable Training webinar is designed for staff members who are new to CCCAP or are looking for a refresher. In this webinar, participants will learn tips for getting around within the module, as well as the steps to take for the AP processes and reporting options.
Program Roster & Reporting Training Webinar
Wednesday, October 2nd, 9:00 a.m. MST
The Program Roster Reporting webinar is designed for program directors, instructors and other program staff members who are interested in learning about different report options and formats. In this webinar, participants will learn how to run specific types of roster reports, including Program Balance Due and Roster Comparison. Upon completion of the webinar, participants will have a better understanding of the settings within program roster reporting.
Pledge Reporting Training Webinar
Wednesday, October 16th, 9:00 a.m. MST
The Pledge Reporting Training webinar is designed for staff members who are familiar with Fund Development in the system and how your association runs campaigns. In this webinar, participants will learn several of the most common reporting options in the system for pledges and campaigns.
*This webinar assumes knowledge of how to run a pledge select file for your campaign.
System Admin & Month End Processing Training Webinar
Wednesday, October 30th, 9:00 a.m. MST
This webinar is designed for any staff members who are tasked with managing their association’s CCCTIME™ system. An overview of System Administration will be discussed, as well as daily, weekly and monthly CCC system tasks. In this webinar, participants will learn how to clear log files, purge reports, process Month-End, and run FMPACK on the databases. Major server maintenance and best practices will also be discussed, including backups and hard drive maintenance.
Membership Reporting Training Webinar
Wednesday, November 11th, 9:00 a.m. MST
This webinar will provide an overview of the most commonly run membership report for monthly statistics in CCC. In this webinar, participants will learn various options for getting statistical data for memberships.
*This webinar may run up to 1 ½ hours.
Payroll End Of Year- W-2 Processing Webinar
Wednesday, December 4th, 9:00 a.m. MST
This webinar is designed for users who have expertise in payroll processing and quarter-end processing. Participants should have an understanding of the overall requirements the payroll department has in reference to Federal, State and Local filings as well as W-2 processing. In this webinar, participants will receive an overview of the CCCW2 Image software installation, plus the files needed for W-2s and how to copy them from the CCC server to your PC. Helpful tips and a general discussion will also be included.
Child Care Year End & Tax Letter Training Webinar
Wednesday, December 11th, 9:00 a.m. MST
This webinar is designed for child care staff who are familiar with child care billing procedures and child care record maintenance. In this webinar, participants will learn best practices for rolling their child care year and options available to generate tax letters for Child Care and WebTIME™.